Sign up to safety - listen, learn, act

We have recently joined the 'Sign up to Safety' Campaign. 

The campaign was launched in June 2014 by Jeremy Hunt, Secretary of State for Health. Its  mission is to strengthen patient safety in the NHS and make it the safest healthcare system in the world.

It sets out the ambition of halving avoidable harm in the NHS over the next three years, and saving 6,000 lives as a result. This is supported by a campaign that aims to listen to patients, carers and staff, learn from what they say when things go wrong and take action to improve patient's safety helping to ensure patients get harm free care every time, everywhere.

By signing up to the campaign we have agreed to commit to strengthen patient safety by making five pledges.

  1. Put safety first. Commit to reduce avoidable harm in the NHS by half and make public the goals and plans developed locally.

  2. Continually learn. Make our organisations more resilient to risks, by acting on the feedback from patients and by constantly measuring and monitoring how safe their services are.

  3. Honesty. Be transparent with people about their progress to tackle patient safety issues and support staff to be candid with patients and their families if something goes wrong.

  4. Collaborate. Take a leading role in supporting local collaborative learning, so that improvements are made across all of the local services that patients use.

  5. Support. Help people understand why things go wrong and how to put them right. Give staff the time and support to improve and celebrate the progress.

Our Pledges

By signing up to the 'Sign up to Safety' campaign we have agreed to commit to strengthen patient safety by building on the work we have developed to date and making five key pledges.

1.  Put safety first

We will support our providers to reduce harm through:

  • Continued focus on harm reduction

  • Working with providers to ensure safety processes are developed and adhered to

  • Working across boundaries, organisations and agencies to reduce harm

  • Sharing the goals and plans developed locally

2.  Continually learn

We will:

  • Continually monitor the quality of our providers

  • Listen to patient feedback and respond accordingly

  • Undertake regular quality visits to providers to ensure services are safe

  • Hold providers to account for the safety of their patients

3.   Honesty

We will:

  • Share progress being made to tackle patient safety

  • Support staff to be honest when things go wrong

  • Support providers to develop simple processes for patients to raise concerns and to continue to improve the management of complaint

4.  Collaborate

We will:

  • Work with our providers to put patient safety first

  • Work with other agencies and organisations to share learning and improvements, supported by local groups 

5.   Support

We will:

  • Undertake quality visits to provider services and give feedback

  • Share patient feedback we receive so that lessons can be learnt

  • Use our contractual levers to support providers

Frequently asked questions

How to sign up