Do you have any questions?

We hope our website has provided the information you were looking for, but if you have any further questions, you can:
  • Complete our feedback form
  • Submit a formal request for information (also known as an FOI request) - please see below

 

How to make a freedom of information request

We are committed to being open and transparent with you.
 
The Freedom of Information (FOI) Act 2000 gives members of the public a right to request access to all types of recorded information held by public authorities, promoting a culture of openness and accountability across the public sector.
 
Before you request information from us, please check whether the information you seek is already available. We publish information on this website and you may well find the answer to your question is already here.
 
If you request information from us that is already published, we will refer you to the published source.

Who can request information?

Anyone, anywhere in the world, can make a FOI request to us.

What can I request?

You can seek any recorded information that you think we may hold.

If the information is environmental, we will respond according to the Environmental Information Regulations (EIR) Act 2004.

You do not have to know whether the information you want is covered by the EIR or the FOI Act. When you make a request, we will decide which law applies.

If the information is your own personal data, then you should make a subject access request under the Data Protection (DPA) Act 1998, and not under the FOI Act. 

How do I request information?

Your request must be in writing and can be emailed to:
or posted to
Freedom of Information Team,
NEL CSU,
1 Lower Marsh,
Waterloo,
London,
SE1 7NT
You will receive an acknowledgement by email shortly and a full reply within twenty working days.

 What information must I include in my request?


The FOI Act requires certain information to be supplied before NHS Sutton CCG can respond to your request:

  • Your real name – we do not have to respond to requests submitted under a pseudonym
  • Your address (email addresses are acceptable)
  • A description of the information you wish to obtain

 What can I do if I am unhappy with the reply I receive or the way my request was handled?


If you feel your request for information hasn’t been dealt with satisfactorily, then in the first instance please write to the FOI manager for an internal review.  You can email nelcsu.foi@nhs.net  or write to the team (see postal address above). 

Publication Scheme


Our key documents and policies can be viewed on our publications page.