A&E won't kiss it better
Injured or unwell? Don't just go to A&E

Don't just go to A&E if it's not a serious emergency.

Alternative services are available. Find the right service to treat you by visiting www.nhs.uk where you can enter your postcode and hit the 'Find service' button. Alternative services may be quicker and closer to your home.

A leaflet with information on local services is available here.

Using the right service means you don't spend hours waiting in A&E and treatment can be given quicker to those really in need of urgent care.

NHS Sutton CCG is promoting the 'A&E won't kiss it better - don't just go to A&E' campaign across the borough – posters and adverts will be appearing soon, so keep an eye out!

  • A&E won't kiss it better
  • Sore throat
  • Coughs and colds
  • Back ache
  • Upset stomach and diarrhoea

CAN YOU TREAT YOURSELF AT HOME?   SELF-CARE
Coughs and colds / grazes / hangover
You can treat these at home - in fact, that's the best place for you.

Self-care is the best choice to treat very minor illnesses and injuries.

A range of common illnesses and injuries can be treated at home simply by combining a well-stocked medicine cabinet with plenty of rest. 

Make sure that your medicine cabinet is well stocked with:

  • Paracetamol
  • Thermometer
  • Antihistamines
  • Aspirin (not for under 16yrs)
  • Rehydration mixture
  • Anti-diarrhoea medicine
  • Plasters
  • Indigestion remedy

THINK FIRST, DON'T GO TO A&E. 

 

DO YOU NEED ADVICE OR HAVE A MINOR AILMENT?  VISIT YOUR LOCAL PHARMACY

Diarrhoea / headache / sore throat / cough / runny nose / minor illnesses / upset stomach / skin conditions

Your pharmacist is a trusted healthcare professional who can provide advice and treatment for these common conditions as well as dispensing prescriptions.

Find details of your nearest pharmacy at www.nhs.uk 

THINK FIRST, DON'T GO TO A&E

 

DO YOU NEED TO SEE A DOCTOR?   VISIT YOUR LOCAL GP

Back ache / ear pain / high temperature

These are some of the things your GP can help you with.  Your GP is your first port of call for on-going illnesses or injuries.

Your GP provides a range of services by appointment and will be able to assess your immediate needs as well as refer you into a specialist service, such as outpatients, if necessary. They also know your medical history so are best placed to look after you.  

THINK FIRST, DON'T GO TO A&E. 

 

URGENT CARE WITHOUT AN APPOINTMENT?  GP-LED HEALTH CENTRE/WALK IN

Minor illnesses and infections / minor injuries / bruises and strains / minor cuts and burns / emergency contraception

If you need urgent care without an appointment visit the GP-led health centre:

The Wilson Centre, Cranmer Road, Mitcham, Surrey CR4 4TP
Tel: 020 3458 5100 
Open:  8am - 8pm, 365 days a week

THINK FIRST - DON'T GO TO A&E

 

IF YOU HAVE A VERY SERIOUS OR LIFE THREATENING ILLNESS:  999 / A&E

Blacking out / Bleeding you can't stop / Severe chest pain / Choking / Loss of consciousness / Stroke

These are all examples of emergencies and you need urgent hospital care.

If someone is too ill, for example if they have collapsed or can't breathe, dial 999 for an ambulance.

Accident and Emergency (A&E) departments and 999 should only be used in a critical or life-threatening situation. A&E departments provide immediate emergency care for people with very serious or life-threatening illness.

Dial 999 or go immediately to your nearest A&E department.

At A&E the most seriously ill patients will be seen before those with less urgent care conditions. This means that some people have to wait for several hours or they may be signposted to their GP, pharmacist or another health care service that will be able to assist.