Patient participation groups

Since April 2016, all English GP Surgeries have to form a Patient Participation Group (PPG). 

Practice based patient groups act as “critical friends” at their respective practices, working in partnership with staff looking at how the surgery works, helping to set and achieve objectives to update, change or improve services and to communicate with the wider practice population about the services offered by the practice to their patients.

Patient groups can ensure shared decision making reflects the ‘patient voice’ - their views and needs. They offer patients the opportunity to be actively and constructively involved in developing the arrangements for their primary care. For practices, PPGs can be an additional resource supporting the planning and delivery of services, gathering the views of patients and raising awareness of issues affecting the practice and/or the patients.

Some of Sutton's practice offer the opportunity to join a ‘virtual’ group where patients can be consulted and provide feedback via email, rather than attending the surgery for a ‘face to face’ meeting. 

The way a practice patient groups are set up varies across practices.

To find out more about the work of your practice PPG and how you could be involved, check the practice website for further information or speak to practice staff.

Healthwatch Sutton is commissioned to support the ongoing development of Sutton CCG’s Patient Participation Groups.  If you want to know more or have any queries about a patient group contact Pam Howe by email: or telephone; 020 8641 9540.

For more information, visit thte National Association of Patient Participation Groups -

What is it like to be a member of the PPG? 

Members of Sutton PPG’s have given their feedback on why they enjoy being involved in their practice team:  

“You can find out what's really going on in your local health services and help to make a difference" 

“A chance to hear what our practice is planning and to make recommendations on what aspects of the service might be modified or improved” 

“Love using my skills gained over a lifetime of work to help improve our patient's knowledge of the services available at my surgery and within the NHS. I get to meet so many people and gain great satisfaction knowing that I have helped many people within my community." 
“It's an opportunity to support our super surgery”